Help - Shawna Seto Photography

SHOPPING

For help and assistance buying <a href="http://www.smugmug.com/prints/catalog/#prints">PRINTS</a>.  To see the <a href="http://www.smugmug.com/prints/catalog/#Merchandise">CATALOG</a> of merchandise available through SmugMug.       

General help &amp; shipping questions <a href="http://www.smugmug.com/prints/shipping.mg">HERE</a>.
If you have any questions or requests please feel free to contact me by clicking on "about me &gt; contact me" on the menu at the top of the screen.

For help and assistance buying PRINTS. To see the CATALOG of merchandise available through SmugMug. General help & shipping questions HERE. If you have any questions or requests please feel free to contact me by clicking on "about me > contact me" on the menu at the top of the screen.

Ordering BLACK & WHITE photos

Ordering BLACK & WHITE photos

Ordering BLACK & WHITE photos

When buying black & white prints pay close attention to the tone of the photo. If you are choosing several to be shown together, you may want to choose photos that are similar in tone. Some b&w photos are Sepia or Antique toned which is warmer than traditional b&w but don't necessarily go well with traditional b&w.

If you would like to purchase photos that are not shown, toned the way you want, please contact me and I can make the image available to you, to suit your needs.

PHOTO FINISH

I offer two finishes. Lustre and Metallic.  Lustre is a beautiful semi-mat finish good for any displayed photos.  More info on the Lustre Finish <a href="http://www.smugmug.com/prints/lustre-prints.mg">HERE</a>. 
The Metallic finish is absolutely gorgeous and looks great in color or black and white.  It has a 3D look to it.   Great for framing!  More info on the Metallic finish <a href="http://www.smugmug.com/prints/metallic-paper">HERE</a>.

I offer two finishes. Lustre and Metallic. Lustre is a beautiful semi-mat finish good for any displayed photos. More info on the Lustre Finish HERE. The Metallic finish is absolutely gorgeous and looks great in color or black and white. It has a 3D look to it. Great for framing! More info on the Metallic finish HERE.

PRINT SIZE

When choosing sizes be aware of the cropping feature.  Digital Cameras produce sizes that are not always compatible to standard frame sizes.  When you are in the shopping cart, after you have chosen the size, you will be given the cropping option.  Please choose how the photo is cropped carefully so you do not loose a part of the image that was crucial to you.
If you are looking to have a photo professionally framed or matted, I highly recommend one of the following sizes: 4xd, 5xd, 8xd, 9x12, 18x24. At these sizes no cropping is necessary, therefore you maintain the full image as it was intented to be seen. 

If you are looking to buy a standard size frame, you want to order 4x6, 5x7, 8x10, 11x14 or 8x10.  Please note that at these sizes cropping / loss of image will occur. 

More help is available <a href="http://www.smugmug.com/help/digital-prints">HERE</a>.

When choosing sizes be aware of the cropping feature. Digital Cameras produce sizes that are not always compatible to standard frame sizes. When you are in the shopping cart, after you have chosen the size, you will be given the cropping option. Please choose how the photo is cropped carefully so you do not loose a part of the image that was crucial to you. If you are looking to have a photo professionally framed or matted, I highly recommend one of the following sizes: 4xd, 5xd, 8xd, 9x12, 18x24. At these sizes no cropping is necessary, therefore you maintain the full image as it was intented to be seen. If you are looking to buy a standard size frame, you want to order 4x6, 5x7, 8x10, 11x14 or 8x10. Please note that at these sizes cropping / loss of image will occur. More help is available HERE.

CUSTOM ORDERS

If you are interested in purchasing FRAMED and MATTED or CANVAS WRAPPED prints please check this <a href="http://smhs-images.smugmug.com/gallery/1675502">GALLERY  </a>   for my current availability.  I can also do custom work upon request.

If you are interested in purchasing FRAMED and MATTED or CANVAS WRAPPED prints please check this GALLERY for my current availability. I can also do custom work upon request.

SATISFACTION GUARANTEED

If you are unhappy with your prints or gifts, smugmug will reprint or refund your order, whichever you prefer. Simply send an email to <font face="Arial" size="2"><a href="mailto: help@smugmug.com">help@smugmug.com</a></font><br>within 30 days of receiving your order.
A FINAL NOTE ABOUT ORDERING 

Some people like to keep things simple.  I like to have options. So I make those options available to you.  You choose.  I do this not because I lack artistic integrity  but because you have to live with your purchase and I want you to be HAPPY.  If you are at all confused please <a href="mailto:SMHS.Images@sbcglobal.net">contact me</a> before ordering and I will be more than glad to assist you.

If you are unhappy with your prints or gifts, smugmug will reprint or refund your order, whichever you prefer. Simply send an email to help@smugmug.com
within 30 days of receiving your order. A FINAL NOTE ABOUT ORDERING Some people like to keep things simple. I like to have options. So I make those options available to you. You choose. I do this not because I lack artistic integrity but because you have to live with your purchase and I want you to be HAPPY. If you are at all confused please contact me before ordering and I will be more than glad to assist you.

JOIN SmugMug

If your considering joining SmugMug, I highly recommend it.  If you weren't thinking of joining you might want to reconsider.  They are the only company that I have ever dealt with that lives up to all of your expectations and more.  They actually do what they say they will.  The customer service is outstanding (emails get answered in record time), their layouts are elegant and simple (no advertisements anywhere), the community is helpful and supportive (Digital Grin is an online forum where you can get any question answered day or night), and above all your photos get showcased in the way they should.  SmugMug has different levels of membership from basic, for sharing with friends and family, all the way to Pro, for sales.  

If you want to give them a try (I did) there is a 7 day trial membership. Click <a href="http://www.smugmug.com/?referrer=PAY0mTevK8SVI">HERE </a>to save you $5.00 off the cost of your membership. 
Happy SmugMugging!

If your considering joining SmugMug, I highly recommend it. If you weren't thinking of joining you might want to reconsider. They are the only company that I have ever dealt with that lives up to all of your expectations and more. They actually do what they say they will. The customer service is outstanding (emails get answered in record time), their layouts are elegant and simple (no advertisements anywhere), the community is helpful and supportive (Digital Grin is an online forum where you can get any question answered day or night), and above all your photos get showcased in the way they should. SmugMug has different levels of membership from basic, for sharing with friends and family, all the way to Pro, for sales. If you want to give them a try (I did) there is a 7 day trial membership. Click HERE to save you $5.00 off the cost of your membership. Happy SmugMugging!

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